Operational Efficiency Protocol For Scaling Organisations

We repair the Operational Drag that is silently killing your margins, burning your payroll, and stalling your valuation.

I'M IN. SAVE ME 100 HOURS

The Diagnosis

The "Scale" Trap You have crossed the £1m mark. You might be at £1m you might be at £9m. You have product-market fit. You have revenue. But you have a new problem.

As you added headcount to handle the growth, your efficiency dropped.

  • Revenue is up, but Net Profit % is down.

  • Headcount is up, but output per person is down.

  • Complexity is up, and speed of execution is crawling.

You don't have a "sales" problem. You have an Operational Indigestion problem. You are running an million dollar engine with a penny transmission, and the gears are grinding.

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THE SYMPTOMS

If we audited your organisation today, here is what we would find:

  1. The "Hidden Factory": Your high-salary talent is spending 30-40% of their week fighting your systems (manual data entry, chasing approvals, fixing errors) instead of doing their actual job.

  2. The "Knowledge Silo": Your core processes live in the heads of 2-3 key employees. If they leave tomorrow, your delivery capability leaves with them.

  3. The "Tech Debt": You have layered new software on top of old processes without integration. Your data is fragmented, and your leadership team is flying blind on metrics.

You are paying 100% of the payroll but getting 60% of the output.

THE SOLUTION

We do not offer "Consulting." We offer "Architecture." We enter your business as an Interim Director of Operations to install the Efficiency Protocol.

Phase 1: The Forensic Audit (Days 1-14)

We map the flow of value through your business—from Lead to Cash. We identify exactly where friction is costing you money.

Outcome: A heat map of "Organisational Drag" and immediate cost-saving measures.

Phase 2: The System Architecture (Days 15-30)

We design the "To-Be" state. We strip away the bloat and rebuild your workflows for scale, not just survival.

Outcome: A Scalable Operating System (SOPs, Tech Stack, KPIs) that runs without you.

Phase 3: The Execution (The Optional Retainer)

We oversee the implementation. We manage the change. We train your team. We don't leave until the system runs itself.

Outcome: Get the talent and done for you service without the fixed cost and salary obligation.

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THE DELIVERABLES (ROI)

The KPI Targets:

  • Increase Revenue Per Head: Get more output from your current team.

  • Reduce OpEx: Cut wasted software and agency spend.

  • Eliminate Key Person Risk: Make the business sellable (or just runnable without a singular point of failure).

WHO IS THIS FOR?

✅ This Protocol is ONLY for:

  • Companies doing £1m - £15m in annual revenue.

  • Founders who are tired of being the "Chief Firefighter."

  • Organizations willing to break old habits to unlock next-level growth.

❌ This is NOT for:

  • Startups seeking product-market fit (You need sales, not systems).

  • Solopreneurs (See our "Chaos to Calm Sprint" instead).

  • Micromanagers who refuse to let go.

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READY TO GET OUT OF THE WEEDS?

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I do not work with everyone.

I take on one project per quarter.

Next Step: Book an Executive Briefing.

This is not a sales call. It is a feasibility assessment.

We will have chat to see if we are a good match for each other. If I can help you and if you would like to have me support you in this challenge. If we are not a good fit, I will tell you who I think might be a better fit.

BOOK A CALL

WHO IS THIS GUY?

Young man with a beard wearing a black beanie, smiling, seated near a microphone in a room with dark walls.

I’m James. I’m a Generalist Operations Director who specialises in problem solving.

I’ve run logistics for festivals, scaled membership platforms, managed operations for 6-figure campaigns, and in a former life as a teacher developed and managed systems for 8 figure institutions.

I don't just talk theory. I build systems that work. Oh and I don’t work alone. On these projects I assemble the Avengers, former consultants at Accenture, the Big Four and Entrepreneurs. That way we can stress test everything and be confident of our recommendations.